OUR STORES

VISIT OUR NEW
STORE IN NEW YORK

294 Bay Meadows Ave.
Bay Shore, NY 11706

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?
Yes, we strive to ensure that the products you receive match the images displayed on our website. Each product photo is carefully taken to represent the item as accurately as possible, including its color, texture, and overall appearance. However, slight variations may occur due to different screen settings or lighting conditions during photography. Rest assured, we are committed to providing high-quality items that meet your expectations. Hendrerit mollis facilisi odio a montes scelerisque a scelerisque justo a praesent conubia aenean mi tempor.
Where can I view my sales receipt?
Once you complete your purchase, a sales receipt will be sent to the email address you provided during checkout. You can view and download it from there for your records. If you have an account with us, you can also log in and access your purchase history, where receipts for previous orders are available to view or download. If you need further assistance, feel free to contact our customer support team.
How can I return an item?

We want you to be fully satisfied with your purchase. If you need to return an item, please follow these steps:

  1. Check Our Return Policy: Ensure the item is eligible for return by reviewing our return policy, typically available within a certain timeframe after purchase and in unused, original condition.

  2. Contact Customer Support: Reach out to our customer support team through email or phone to initiate the return process. They’ll guide you through the next steps and provide you with a return authorization if needed.

  3. Prepare Your Package: Safely pack the item in its original packaging along with any accessories or paperwork. Include your receipt or order confirmation.

  4. Ship the Item: Use a trusted shipping provider to send the item back to our return address, which will be provided by our support team. Please note that return shipping costs may be your responsibility, depending on the reason for return.

Once we receive and inspect the returned item, we’ll process your refund or exchange promptly. For more information on returns, please refer to our full Return Policy page or contact our support team.

Will you restock items indicated as “out of stock?”
Yes, we do our best to restock popular items that are marked as "out of stock." However, restocking depends on item availability from our suppliers and demand. If you’re interested in a specific item, we recommend signing up for our restock notifications, where available, or contacting our customer support team to check on potential restock dates. We’ll be happy to keep you informed so you can get the items you love as soon as they're back!
Where can I ship my order?
We currently offer shipping to a variety of locations both domestically and internationally. During the checkout process, you’ll be able to enter your shipping address and see if your location is eligible for delivery. If you have specific shipping requirements or questions about international destinations, feel free to contact our customer support team, and we'll do our best to assist you.
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